AI Is Making a Mess of Nurses’ Schedules. They Say It’s a Safety Issue

HCA Healthcare turned to Palantir to streamline scheduling, but nurses and other staff say the new software, Timpani, is causing errors, burnout, and frustration. Nurses who spoke with WIRED allege the tool routinely schedules too few nurses or not enough experienced veterans during shifts, and frequently ignores stated preferences for spacing out shifts, nights and weekends, or specific days off. At one HCA psychiatric center, the union of about 500 nurses has filed a grievance over the software, arguing HCA is failing to sufficiently honor scheduling preferences. The matter is likely headed to arbitration.